Zeenah Perfumes Support Policy

At Zeenah Perfumes, customer satisfaction is our top priority. We are committed to providing you with exceptional support and a seamless shopping experience. This Support Policy outlines how we handle customer service inquiries, returns, refunds, and other support-related matters.

1. Contacting Support

Our Customer Support Team is available to assist you with any questions, concerns, or issues you may have regarding your order or our products.
Support Hours:
Monday to Friday, 9:00 AM – 6:00 PM (Local Time)
Contact Methods:
Email: support@zeenahperfumes.com
WhatsApp: +91 9747 0744 71
Live Chat: Available on our website during support hours

2. Order Inquiries

For inquiries related to orders, shipping, or delivery:
Please provide your Order Number for faster assistance.
You can track your order status directly from your account dashboard or using the tracking link provided in your confirmation email.

3. Returns & Exchanges

We understand that sometimes a product may not meet your expectations.
Eligibility:
Returns or exchanges must be requested within 7 days of delivery.
Items must be unopened, unused, and in their original packaging.
Due to hygiene reasons, we do not accept returns on opened perfumes or sprays.
Process:
Contact our support team with your order number and reason for return.
Our team will guide you through the return/exchange process.
Once received and inspected, we will notify you of the approval or rejection of your return.

4. Refund Policy

If your return is approved:
Refunds will be issued to the original payment method within 7–10 business days.
Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or damaged product).

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:
Contact us within 48 hours of delivery.
Include clear photos of the product and packaging.
We will arrange a replacement or refund as quickly as possible.

6. Cancellations

Orders can be canceled within 2 hours of placement, provided they have not been shipped.
Once shipped, the order will need to follow the standard return process.

7. Feedback and Complaints

We value your feedback and are always looking to improve our service.
For complaints or suggestions, please reach out via email or our contact form.
Zeenah Perfumes – Where Fragrance Meets Elegance
We’re here to ensure your experience is nothing less than exceptional.