Return Policy

Effective Date: 1st May 2025
At Zeenah Perfumes, customer satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help. Please review our return and exchange policy below to understand your options.

---

1. Eligibility for Returns

We accept returns under the following conditions:
The item must be unused, unopened, and in its original packaging
The return request must be made within 14 days of delivery
The item must have been purchased directly from www.zeenahperfumes.com
Please Note: Due to hygiene and safety standards, we do not accept returns on items that have been opened, used, or tampered with unless the product was damaged or incorrect upon arrival.

---

2. Non-Returnable Items

The following items are non-returnable:
Opened or used perfumes
Gift cards or promotional items
Personalized or custom-made products
Sale or clearance items marked as “Final Sale”

---

3. Return Process

To initiate a return:
Contact our customer support team at returns@zeenahperfumes.com with:
Order number
Reason for return
Clear photos (if item is damaged or incorrect)
Once your return is approved, we’ll provide instructions and a return shipping address.
Securely pack the item and ship it back using a trackable service.

---

4. Return Shipping

Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect.
In case of damaged or incorrect items, Zeenah Perfumes will cover the cost of return shipping.

---

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days to the original method of payment.
Original shipping fees are non-refundable (except in cases of our error).

---

6. Exchanges

We offer exchanges for the same item if it arrives damaged or defective. Please contact our support team to arrange a replacement.

---

7. Cancellations

Orders can be cancelled within 12 hours of placement, provided they have not been shipped. After that, the standard return process applies.

---

8. International Orders

For international customers:
We accept returns from most countries, but customers are responsible for any return shipping fees, duties, or taxes incurred.
Refunds will be issued in USD and may vary based on current exchange rates.

---

9. Need Help?

If you have any questions about our return policy, contact us:
Zeenah Perfumes
Email: returns@zeenahperfumes.com
Website: www.zeenahperfumes.com
Phone: +91 9747 0744 71
Address: [Insert Business Address]