Refund policy
Below is the Zeenah Perfumes Refund & Returns Policy for all purchases made through our website, social media platforms, WhatsApp, online marketplaces, or any other sales channels operated by Zeenah Perfumes.
Overview
At Zeenah Perfumes, we believe fragrances, agarwood products, and oud oils are highly personal and sensory in nature. We take great care in sourcing and providing premium-quality products, including natural oud oils, agarwood chips, bakhoor, perfume oils, and related fragrance products.
We strive to provide accurate product descriptions, images, and scent profiles to help customers make informed purchasing decisions. Since fragrance preferences can vary from person to person, we encourage customers to try samples whenever available before purchasing larger quantities.
Due to the nature of our products, we do not accept returns or offer refunds on opened, used, or tested items.
Replacements
We only replace items if they are:
- Defective,
- Damaged, or
- Incorrectly supplied.
If you receive a defective or damaged item that was not caused during transit, please contact us within 48 hours of delivery with:
- Your order details,
- Clear photos or videos of the item and packaging,
- A brief explanation of the issue.
Once reviewed and approved, we may provide a replacement or suitable resolution at our discretion.
Natural Product Variations
Many of our products are natural in origin. As a result, slight variations in:
- Color,
- Aroma,
- Texture,
- Resin content, or
- Appearance
may occur between batches. These natural differences are not considered defects.
Need Assistance?
For any questions regarding your order, please contact us:
Zeenah Perfumes
Email: zeenahperfumes@gmail.com
WhatsApp: +91 9747 0744 71
Web: zeenahperfumes.com
We appreciate your trust and support in choosing Zeenah Perfumes.